Refund policy

Thank you for selecting MayleVasquez.com for your shopping needs. We are dedicated to ensuring your satisfaction with every purchase. Kindly review our return policy below, which includes a USD40.00 processing fee deducted from the refund amount.

Return policy

Eligibility:

  • Returns for items purchased from maylevasquez.com are accepted within 5 days from the delivery date for a full refund.
  • Items must be returned in their original condition, unworn, unaltered, and unwashed, including all original packaging (such as garment bags).
  • Products should not have been utilized in photography shoots, social media posts, or for commercial or personal gain.
  • Refunds, exchanges, or store credit may be denied if returned items do not meet our quality standards.

Sale Items

  • All sale items are considered FINAL SALE and are ineligible for return or exchange.
  • Please note that shipping charges are non-refundable.
  • Price adjustments are not offered on items previously purchased at full price, even if the price drops during a sale.

Return Process:

To initiate a return, please email info@maylevasquez.com and contact@maylevasquez.com with your order number and reason for return. Our customer service team will respond within 24 hours, Monday through Friday.

  • Upon approval, a return label will be provided for your convenience.
  • Returns must reach us within 7 business days of the RA approval date to qualify for a full refund. Returns received after this period will be returned to the sender.
  • Processing returns may take up to 7 business days from the date of delivery to our e-commerce warehouse. Once the return is verified to meet our standards, refunds will be processed within 5 business days to the original payment method, minus the processing fee of USD40.00.

Additional Notes:

  • We reserve the right to reject returns on damaged goods that do not pass inspection upon receipt at our warehouse.
  • All sales taxes will be refunded; however, original shipping charges are non-refundable.
  • Upon completion of your return, you will receive an email confirmation. Please allow 2-7 business days for the credit to reflect on your statement, depending on your financial institution.
  • While we take utmost care in packaging, MayleVasquez.com cannot accept responsibility for packages lost, stolen, or damaged in transit.